Articles
5 Tips for Designing Mobile Health Apps for Seniors
How To Design with the Elderly in Mind: Most designers come from a younger generation and often times forget that the elderly are utilizing their technology, and their numbers are growing. There are over 2 Million apps available on your mobile phone and 165,000 of...
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Why Every Health System Needs a Completion Layer
Imagine that a patient is scheduled for a colonoscopy. Seven days before the procedure, she muststop a medication. Three days before, she must begin dietary restrictions. The day before, shemust complete a bowel preparation. On procedure day, she must arrive on time...
Healthcare’s Most Expensive Blind Spot: The Last Mile Problem
The diagnosis was correct. The treatment plan was correct. The execution failed. Several years ago, my mother-in-law was discharged from the hospital with instructions she didnot fully understand. Like many families, we thought the hard part was over. The doctors...
AI Can Write Instructions. Patients Still Need to Understand Them.
Artificial intelligence is the hottest investment in healthcare right now. Every week, there’s a new startup wrapping a large language model in a slick interface and calling it innovation. Investors are pouring money into tools that generate notes, summarize records,...
Communication Barriers: Patients and Doctors
Going in for your first colonoscopy can be nerve racking and parsing through your own medical instructions can be a nightmare, especially when it’s in a language that’s foreign to you, a misunderstanding can mean financial drain or worse. Patients and providers have...
Why the World Feels So Heavy — and How We Find Hope Again
Sometimes, the world just feels really heavy. You open your phone, turn on the news, or scroll through your feed, and it’s oneheartbreak after another. Wars, disasters, anger, and lies. It feels endless. You startwondering, What happened to the world? If you’ve been...
How the New English-Only Executive Order Could Affect Veteran Health and Their Families
President Trump’s Executive Order (EO), signed just days ago on March 1, 2025, declares English as the official language of the United States. It revokes a decades-old mandate from the Clinton era that ensured language assistance for non-English speakers in federally...
Colonoscopy Confusion: What Happens When Patients Don’t Get Clear Instructions?
Recently, I went for a colonoscopy. Simple enough, right? I made my appointment over the phone, got a prescription for the prep medication, and assumed I was good to go. I have had many colonoscopies and two surgeries and for that reason felt that I knew exactly what...
Language and Literacy Gaps Are Holding Back Health Equity
When people were traveling on the Oregon Trail, they had to rely on their own instincts, and sometimes help from others, to find their way through the dangerous and wide-open spaces of the American West. Similarly, it can be hard for people to navigate the healthcare...
Why Investing in Health Equity Programs is a Smart Business Decision
The financial implications of not having health equity programs in healthcare can be significant for all of us. Deloitte estimates that inequities in the U.S. health system cost approximately $320 billion from increased healthcare spending, lost productivity,...
Language and Literacy: A Critical Factor in Achieving Healthcare Equity
Last month I had the privilege of attending the Healthcare Equity Innovations Summit by the ICD Healthcare Network. It was an incredible event with great speakers. The people in the room were compassionate, kind, brilliant, and unified in their desire to bring health...
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